System Application Analyst
Position Profile:
The System Application Analyst plays a significant role in providing project support to the professional services team throughout the engagement lifecycle and will typically be involved with several projects simultaneously.
The System Application Analyst is principally responsible for technical expertise during pre-sales, project and support engagements, in accordance with KSS’s standard methods of operation. Principal accountabilities are detailed product understanding, data manipulation, modelling and analysis, report writing, production and delivery of training materials, user acceptance testing and technical support. In this capacity, the System Application Analyst will:
- Support the Client Manager in requirements capture and project management.
- Interface with customer before/after acceptance to allow a smooth transition from start-up to production support/maintenance.
- Assist in measuring the results of trials, implementations, and post implementation initiatives.
- Proactively understand the client in order to facilitate consultancy opportunities and identify further sales opportunities to enhance the value of the client portfolio.
- Influence product integrity, stability, revisions, and evolution based on customer feedback.
- Provide a point of reference within the Professional Services Team for product features, their underlying principals, usage and capabilities.
Reporting directly to the Vice President of Operations within the particular country and division they are assigned to, the System Application Analyst will take direction on day to day activities from the Client Managers responsible for the projects to which they are assigned.
Whilst the System Application Analyst has no direct line management responsibility he/she, due to their detailed product knowledge, is responsible for helping develop the overall skill levels within the team and ensuring that best practices are maintained and reflected throughout the team.
Principal Accountabilities:
- Provide support to the Professional Services Team through a detailed understanding of software operation, functionalities, file formatting, and technical reference with other systems.
- Support project activities through data manipulation and validation, model building and results analysis.
- Verify correct operation of all software functionalities.
- Deliver reports and analysis to clients in accordance with KSS’s standard methods of operation.
- Contribute to the definition and production of relevant training materials and deliver training courses both internally and to clients as required.
- Assist in the qualification of the client’s business processes and working environment in an effort to help produce/update documents accordingly.
- Communicate clearly within the organisation regarding progress, issues and opportunities that arise during engagements with clients.
- Assist in product support duties to internal staff and customers.
- Utilize and contribute to the support knowledge base to improve turnaround time in diagnosing issues through documenting and communicating in such areas as "how-to" documents, white papers, system requirements, step-by-step procedures, and common error messages.
- Provide feedback to the Product Development Manager and Requirements Manager(s) to support product vision.
- Report product defects following the internal methodology.
- Work with the Client Manager and Test Lead to create test plans and perform User Acceptance Testing (UAT) to ensure all software releases and patches are “production ready” before installing on the customer’s live system.
- Develop effective working relationships with other departments, groups and personnel with who work must be coordinated or interfaced.
- Attend meetings as required to communicate clearly and effectively with other departments and with customers during project engagements.
- Where required, adopt flexible work time schedules and perform after-hours “standby” duties on a rotational basis.
- Act as a mentor to other new System Application Analysts and resources assigned to their teams.
Position Requirements:
- Excellent SQL and data analysis skills.
- Knowledge of MS SQL Server and Oracle.
- Strong Crystal report writing and design experience.
- Good communication and presentation abilities.
- Strong time management skills and the ability to respond well to time pressures and deadlines.
- Degree in IT, Engineering or Analytical subject preferred or relevant work experience
- Project management experience advantageous.
- Prepared to travel, including time away from home.
For career enquiries please contact us at the following email address: careers@kssg.com