Training and Support

Training Services

KSS offer a variety of training courses designed to provide users, administrators and supervisors with the knowledge they need to extract the most value from the use of the system. The training is also designed to minimize the requirement for external support and ensure that familiarity with the application is developed in-house.

KSS can deliver on-site training or at our training facilities in Manchester, UK or Florham Park, NJ

Support Services

KSS support services provide additional assistance in the maintenance of specific KSS pricing solutions. KSS is committed to delivering high quality services, and we are always interested to receive any feedback regarding our services.

Maintenance Services

KSS provide the following maintenance services as an integral part of the relationship with our clients:

Technical Support Hotline

Available 09:00 - 17:00 GMT in Europe and 09:00 - 17:00 EST in the US/Canada
Telephone support provided by product specialists, logged and tracked through to closure.

Product Updates

Available at no extra cost these include minor changes to functionality and fixes to known issues with the current version. Updates can be installed by the client or KSS on request.

Services available for additional investment include:

Quarterly health checks - on site visits by KSS client managers to ensure correct working and operation of the system.

Out of hours telephone support - available on request and subject to resource

Arrange a consultation, USA (973) 549 1850, Europe +44 (0) 161 228 0040, Contact us

Downloads

The product overviews PDFs:

PriceNet
KSS Mapping

White Papers. Download the latest industry thinking and make more informed pricing decisions.

Case Studies. Download related case studies and see how our products are performing.