Training and Support

Training services

KSS offers a variety of training courses designed to provide users, administrators and supervisors with the knowledge they need to extract the most value from the use of the system. The training is also designed to minimize the need for external support and ensure that familiarity with the application is developed in-house.

KSS delivers training on-site or at our training facilities in Manchester, UK or Florham Park, NJ.

Support services

KSS support services provide additional assistance in maintaining KSS pricing solutions. KSS is committed to delivering high quality services, and we are always interested to receive any feedback regarding our services.

Maintenance services

KSS provides the following maintenance services as an integral part of our client relationships:

Technical support hotline

Available 09:00 - 17:00 GMT in EMEA and 09:00 - 17:00 EST in the Americas
Telephone support provided by product specialists is logged and tracked through to closure.

Product updates

Available at no extra cost, these include minor changes to functionality and fixes to known issues with the current version. Product updates can be installed by our clients or clients can request the service from KSS.

Services available for additional investment include:

Quarterly health checks - on site visits by KSS client managers to ensure correct working and operation of the system.

Out of hours telephone support - available on request and subject to resource.

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